Collection Coordinator - Palopo (KB Finansia Multi Finance)

Join PT. KB Finansia Multi Finance (Kreditplus), a leading financial services provider in Indonesia, as a Collection Coordinator in Palopo. This role is pivotal in ensuring efficient debt recovery while maintaining strong customer relationships. You will work closely with our collection team to manage and resolve delinquent accounts, ensuring timely payments and minimizing financial losses for the company.

Palopo, a vibrant city in Sulawesi Selatan, offers a unique cultural experience and a growing business environment. As a Collection Coordinator, you will be part of a dynamic team dedicated to providing exceptional customer service and achieving our company's financial goals.

In this role, you will use tools like Salesforce and Microsoft Office Suite to manage customer data, track collections, and generate reports. Your daily tasks will involve contacting customers, negotiating payment plans, and resolving disputes, all while upholding our company's values of integrity and professionalism.

📋 Tanggung Jawab Pekerjaan

• Manage and track delinquent accounts using Salesforce and other collection management tools.
• Contact customers to negotiate payment plans and resolve disputes.
• Generate and analyze collection reports to identify trends and areas for improvement.
• Coordinate with the collection team to ensure timely and efficient debt recovery.
• Maintain strong customer relationships while upholding the company's values.
• Provide exceptional customer service and support to our clients.
• Stay updated on industry trends and best practices in debt recovery.
• Participate in team meetings and contribute to the development of collection strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 2 years of experience in debt collection or customer service roles.
• Proficient in using Salesforce and Microsoft Office Suite.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Familiarity with Indonesian financial regulations and industry standards.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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