Administrative Officer - Vehicle Financing & Customer Support

Join Tatco Credit as an Administrative Officer in our dynamic team based in Kuta, Bali. This role is pivotal in supporting our vehicle financing operations, ensuring smooth loan processing, and delivering exceptional customer service. You will play a crucial role in managing administrative tasks, coordinating with various departments, and ensuring compliance with company policies and regulations. This is an excellent opportunity to grow within a reputable financial institution in Bali.

As an Administrative Officer, you will be responsible for handling loan applications, managing customer data, and ensuring all documentation is accurately processed. You will work closely with the loan officers, customer service team, and other departments to provide a seamless experience for our customers. This role offers a competitive salary and a chance to be part of a growing organization in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage loan applications and ensure all documentation is accurately processed.
• Coordinate with loan officers, customer service team, and other departments to ensure smooth loan processing.
• Maintain and update customer data in our CRM system (Salesforce).
• Handle customer inquiries and complaints, providing excellent customer service.
• Ensure compliance with company policies and regulations.
• Assist in the preparation of reports and documentation for internal and external stakeholders.
• Support the team in achieving operational targets and KPIs.
• Participate in team meetings and contribute to the continuous improvement of processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or related field.
• Minimum 2 years of experience in administrative or customer service roles, preferably in a financial institution.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems, particularly Salesforce, is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.
• Ability to travel to other branches as needed.

🛠️ Keahlian

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